GENERAL INSTITUTIONAL INFORMATION

 

Percentage of enrolled, full-time students:

Male

3%

Female

97%

Hispanic/Latino/Latina

37%

African American

13%

Asian

38%

Other

12%

Federal Pell Grant

recipients

n/a

*numbers prior to Title IV approval (Published 1/8/2018)

Institutional CANCELLATION, WITHDRAWAL AND REFUND POLICY 

For applicants who cancel enrollment or students who withdraw from enrollment a fair and equitable settlement will apply. The following policy will apply to all terminations for any reason, by either party, including student decision, course or program cancellation, or school closure. 

CREDIT BALANCES:

  1. Institutional credit balances-Any monies due the applicant or students shall be refunded within 45 days of official written cancellation or withdrawal.
  2. Title IV credit balances- Any monies received by the student that exceed the cost of tuition are required to be paid out 14 days from the day the Title IV credit balance was created.
  3. Example: Student charges for the payment period are $1500 and the student is receiving $2000 in Pell or Loans. The $500 credit balance would be required to be paid out 14 days from the day the Title IV credit balance was created.  If the student had tuition due of $2000, Paid $500 out-of-pocket and received $2000 in Pell or loans, this would not be considered Title IV credit and would be subject to Institutional Refund policy of 45 days.

Official cancellation or withdrawal shall occur on the earlier of the dates that:   

  1. An applicant is not accepted by the school. The applicant shall be entitled to a refund of all monies paid less non-refundable application fee ($100).
  2. A student (or in the case of a student under legal age, his/her parent or guardian) gives a written Notice of Cancellation through attendance at the first-class session, or the seventh day after enrollment, whichever is later. In this case all monies collected by the school shall be refunded, regardless of whether the student has actually started classes less non-refundable application fee ($100).
  3. A student cancels his/her enrollment after seven (7) business days of signing the contract but prior to starting classes. In these cases, he/she shall be entitled to a refund of all monies paid to the school less the non-refundable application fee in the amount of $100 and less Books/Starter Kits/Fees.
  4. A student on an approved Leave of Absence (LOA) notifies the school that he/she will not be returning. The date of withdrawal shall be the earlier of the date of expiration of the leave of absence or the date the student notifies the institution that the student will not be returning. Any refund is calculated from the last date of attendance.
  5. A student is expelled by the school. (Unofficial withdrawals will be determined by the institution by monitoring attendance at least every 14 days.)
  6. In type 2, 3, 4 or 5, official cancellations or withdrawals, the cancellation date will be determined by the postmark on the written notification, or the date said notification is delivered to the school administrator or owner in person.

For students who enroll and begin classes but withdraw prior to course completion, the following schedule of tuition earned by the school applies: 

(this policy is in accordance with NACCAS refund policy-http://naccas.org/naccas/Policies)

 Student who has completed 60 % OR less of the program will receive a pro rata refund. There will be no refund if student has completed more than 60% of the period of attendance of the program, the school then retains 100% of all charges. All refunds are pro rata based on scheduled hours.

Example:

Amount of refund to Students after the 100 percent refund cancellation period has passed.

For the example purpose, assuming a student has completed 300 hours of barbering 1500 hours program.

Barbering 1500 Hours Program: Tuition (refundable) $10,500 and Books/ Student Kit/Tax (non-refundable) $1,874.79eth and Application Fee (non-refundable) $100.00

SCHEDULE OF TOTAL CHARGES FOR BARBERING COURSE FOR A PERIOD OF ATTENDANCE $12,464.79

ESTIMATED SCHEDULE OF TOTAL CHARGES OF BARBERING PROGRAM $12,464.79

Hourly charges for instruction is derived as follows:

Divide tuition $10,500 by 1500 Hours = $7.00 is the hourly charge for instruction.

The amount of monies owed by the student for tuition:

Multiply 300 hours of scheduled hours TIMES $7.00 (hourly charge for instruction) = $2,100

Total amount of refund is calculated as follows:

$12.464.79 (Total Charges) – $100 non-refundable application Fee – $ 1,874.79 (Books/Student Kit/Tax) – $2,100 (amount owed by Student for tuition cost for 300 clock hours) = $8,390 is the refund amount owed to the student.

This refund policy applies to tuition and fees charged in the enrollment agreement. Other miscellaneous charges that the student may have incurred at the institution (EG: extra kit materials, books, products, unreturned school property, etc.) will be calculated separately at the time of withdrawal. All fees are identified in the catalog and in the enrollment agreement.

OFFICIAL WITHDRAWALS

A Student may cancel this agreement anytime by notifying the School in writing. A “NOTICE OF

CANCELLATION” can be obtained from the school. Student may mail or deliver a signed and dated NOTICE OF CANCELLATION to the Office of the School at the following address:

VICTORY CAREER COLLEGE  19401 S. Vermont Ave Suite G 100 Torrance, CA 90502

UNOFFICAL WITHDRAWALS      

Unofficial Withdrawal: Any student absent more than 14 consecutive calendar days will be terminated on the 14th day. 

All Victory Career College students, faculty and staff must comply with copyright laws and the provisions of licensing agreements that apply to software. Unauthorized distribution of copyrighted material, including unauthorized peer- to-peer file sharing, may subject the student, faculty and/or staff member to civil and criminal liabilities. Victory Career College will cooperate fully with any investigation by public authorities related to the unauthorized distribution of copyrighted material. Students, faculty and/or staff found guilty will be subject to the full extent of fines and penalties imposed, as well as facing disciplinary action from the Institute. Copyright infringement is the act of exercising, without permission or legal authority, one or more of the exclusive rights granted to the copyright owner under section 106 of the Copyright Act (Title 17 of the United States Code). These rights include the right to reproduce or distribute a copyrighted work. In the file-sharing context, downloading or uploading substantial parts of a copyrighted work without authority constitutes an infringement.

Penalties for copyright infringement include civil and criminal penalties. In general, anyone found liable for civil copyright infringement may be ordered to pay either actual damages or “statutory” damages affixed at not less than $750 and not more than $30,000 per work infringed. For “willful” infringement, a court may award up to $150,000 per work infringed. A court can, in its discretion, also assess costs and attorneys’ fees. For details, see Title 17, United States Code, Sections 504, 505.

Willful copyright infringement can also result in criminal penalties, including imprisonment of up to five years and fines of up to $250,000 per offense. For more information, please see the website of the U.S. Copyright Office at www.copyright.gov.

 

Approval Disclosure Statement:  Victory Career College was granted institutional approval by the Bureau for Private Postsecondary Education, pursuant to California Education Code Section 94915. The Bureau’s approval means that the institution and its operation comply with the minimum standards established under the law for occupational instruction by private postsecondary educational institutions, but does not imply any endorsement or recommendation by the State or by the Bureau.  Institutional approval must be renewed every five years and is subject to continuing review.  Approved courses:

 

MASSAGE THERAPY 500 CLOCK HOURS

MASSAGE THERAPY COURSE 720 CLOCK HOURS

APPLIED KINESIOLOGY CLASS 720 CLOCK HOURS

COSMETOLOGY – 1600 CLOCK HOURS

COSMETOLOGY CROSS-OVER COURSE FOR BARBER- 300 CLOCK HOURS

BARBERING 1500 CLOCK HOURS

BARBER CROSS-OVER COURSE FOR COSMETOLOGIST-200 CLOCK HOURS

SKIN CARE – 600 CLOCK HOURS

NAIL CARE – 600 CLOCK HOURS 

The following state Bureau, Board and Council set minimum standards for our programs in accordance with Education Code Section 94316.12:

BUREAU FOR PRIVATE POSTSECONDARY EDUCATION (BPPE) School code 44298610

BOARD OF BARBERING AND COSMETOLOGY (BBC) School code 14006

CALIFORNIA MASSAGE THERAPY COUNCIL (CAMTC)    School code 067

A student or any member of the public may file a complaint about this institution with the Bureau for Private Postsecondary Education by calling (888) 370-7589 or by completing a complaint form, which can be obtained on the Bureau’s website listed below. Also, any question a student may have regarding this catalog that has not been satisfactorily answered by the institution may be directed to BPPE: California Department of Consumer Affairs, Bureau for Private Postsecondary Education, at P.O. Box 980818, West Sacramento, CA 95798-0818  Website: www.bppe.ca.gov               E-mail: bppe@dca.ca.gov Fax (916) 263-1897

A student or any member of the public with questions that have not been satisfactorily answered by the school or who would like to file a complaint about this school may contact the California Massage Therapy Council at: One Capitol Mall, Suite 320, Sacramento, CA 95814, www.camtc.org, phone (916) 669-5336, or fax (916) 669-5337. Attendance and/or graduation from a California Massage Therapy Council approved school does not guarantee certification by CAMTC. Applicants for certification shall meet all requirements as listed in California Business and Professions Code sections 4600 et. seq.

ACCREDITATION: This institution is ACCREDITED with the NATIONAL ACCREDITING COMMISSION OF CAREER ARTS & SCIENCES (NACCAS), an agency recognized by the United States Department of Education. School Code 01-4401-00

4401 FORD AVENUE, STE 1300, ALEXANDRIA, VA 22302 TEL (703) 600-7600      www.naccas.org

UNITED STATES DEPARTMENT OF EDUCATION:  This institution is eligible to apply for participation in the following programs authorized under the Higher Education Act offer Federal Financial Aid, to qualified students who may apply for and receive financial assistance for tuition and other costs.  School Code 042733

CIP 51.3501 MASSAGE THERAPY COURSE 720 CLOCK HOURS

CIP 12.0401 COSMETOLOGY – 1600 CLOCK HOURS

CIP 12.0402 BARBERING 1500 CLOCK HOURS

CIP 12.0409 SKIN CARE – 600 CLOCK HOURS

CIP 12.0410 NAIL CARE – 600 CLOCK HOURS

 

Title IV Student Financial Assistance Programs: (ALL AS OF 1/4/2018)

Federal Pell Grant

Federal Direct Stafford Unsubsidized Loan Program

Federal Direct Stafford Subsidized Loan Program

Federal Direct Stafford Loan Program- Parent Loan For Undergraduate Students

Approval Disclosure Statement:  Victory Career College was granted institutional approval by the Bureau for Private Postsecondary Education, pursuant to California Education Code Section 94915. The Bureau’s approval means that the institution and its operation comply with the minimum standards established under the law for occupational instruction by private postsecondary educational institutions, but does not imply any endorsement or recommendation by the State or by the Bureau.  Institutional approval must be renewed every five years and is subject to continuing review.  Approved courses:

 

MASSAGE THERAPY 500 CLOCK HOURS

MASSAGE THERAPY COURSE 720 CLOCK HOURS

APPLIED KINESIOLOGY CLASS 720 CLOCK HOURS

COSMETOLOGY – 1600 CLOCK HOURS

COSMETOLOGY CROSS-OVER COURSE FOR BARBER- 300 CLOCK HOURS

BARBERING 1500 CLOCK HOURS

BARBER CROSS-OVER COURSE FOR COSMETOLOGIST-200 CLOCK HOURS

SKIN CARE – 600 CLOCK HOURS

NAIL CARE – 600 CLOCK HOURS 

The following state Bureau, Board and Council set minimum standards for our programs in accordance with Education Code Section 94316.12:

BUREAU FOR PRIVATE POSTSECONDARY EDUCATION (BPPE) School code 44298610

BOARD OF BARBERING AND COSMETOLOGY (BBC) School code 14006

CALIFORNIA MASSAGE THERAPY COUNCIL (CAMTC)    School code 067

A student or any member of the public may file a complaint about this institution with the Bureau for Private Postsecondary Education by calling (888) 370-7589 or by completing a complaint form, which can be obtained on the Bureau’s website listed below. Also, any question a student may have regarding this catalog that has not been satisfactorily answered by the institution may be directed to BPPE: California Department of Consumer Affairs, Bureau for Private Postsecondary Education, at P.O. Box 980818, West Sacramento, CA 95798-0818  Website: www.bppe.ca.gov               E-mail: bppe@dca.ca.gov Fax (916) 263-1897

A student or any member of the public with questions that have not been satisfactorily answered by the school or who would like to file a complaint about this school may contact the California Massage Therapy Council at: One Capitol Mall, Suite 320, Sacramento, CA 95814, www.camtc.org, phone (916) 669-5336, or fax (916) 669-5337. Attendance and/or graduation from a California Massage Therapy Council approved school does not guarantee certification by CAMTC. Applicants for certification shall meet all requirements as listed in California Business and Professions Code sections 4600 et. seq.

ACCREDITATION: This institution is ACCREDITED with the NATIONAL ACCREDITING COMMISSION OF CAREER ARTS & SCIENCES (NACCAS), an agency recognized by the United States Department of Education. School Code 01-4401-00

4401 FORD AVENUE, STE 1300, ALEXANDRIA, VA 22302 TEL (703) 600-7600      www.naccas.org

UNITED STATES DEPARTMENT OF EDUCATION:  This institution is eligible to apply for participation in the following programs authorized under the Higher Education Act offer Federal Financial Aid, to qualified students who may apply for and receive financial assistance for tuition and other costs.  School Code 042733

CIP 51.3501 MASSAGE THERAPY COURSE 720 CLOCK HOURS

CIP 12.0401 COSMETOLOGY – 1600 CLOCK HOURS

CIP 12.0402 BARBERING 1500 CLOCK HOURS

CIP 12.0409 SKIN CARE – 600 CLOCK HOURS

CIP 12.0410 NAIL CARE – 600 CLOCK HOURS

 

Title IV Student Financial Assistance Programs: (ALL AS OF 1/4/2018)

Federal Pell Grant

Federal Direct Stafford Unsubsidized Loan Program

Federal Direct Stafford Subsidized Loan Program

Federal Direct Stafford Loan Program- Parent Loan For Undergraduate Students.

Books we use to teach massage therapy programs:

Trail Guide- 5th edition- ISBN-978-09829786 Trail Guide Workbook- 5th edition- ISBN 97809829786

Milady Workbook Detailed, interactive exercises Reinforce learning
Increase student comprehension ISBN-13: 9781285187617

Milady Text book Fundamentals of Therapeutic Massage 2017 6 ed. Softcover ISBN-13:9781285187587
comprehensively provides the foundation of knowledge required to become a massage professional

Plus 720 AK: Use of videos on Applied Kinesiology and “how to” videos explaining the AK techniques.

Plus 720 SP: Use of texts and use of computer testing for Special Populations with library research on the SP techniques.

Books we use to teach cosmetology programs:

  • Milady Standard Cosmetology 13th ed– 2016 – ISBN: 9781439059302-6
  • Milady Standard Theory Workbook  13th ed– 2016 – ISBN: 9781439059234
  • Milady Exam Review Book 13 th ed– 2016 – ISBN: 9781439059234
  • Plus Raphael Perrier Manual PiByRP techniques

Books we use to teach barbering programs:

  • Milady Standard Barber – 2016 – ISBN: 9780538457675
  • Milady Standard Barber Workbook – 2016 – ISBN:9781435497139
  • Milady Exam Review for Barber – 2016 – ISBN:9781435497122
  • Plus Raphael Perrier Manual PiByRP techniques for the full barber 1500 clock hours course

Books we use to teach Nail Care:

  • Milady Standard Nail Technology – 2016– 7th Edition – ISBN: 9781305625204
  • Milady Student Workbook for Nail Technology – 2016 – 7th Edition – ISBN: 9781285080512
  • Milady Exam Review for Nail Technology – 2016- 7th Edition – ISBN: 9781285080543

Approval Disclosure Statement:  Victory Career College was granted institutional approval by the Bureau for Private Postsecondary Education, pursuant to California Education Code Section 94915. The Bureau’s approval means that the institution and its operation comply with the minimum standards established under the law for occupational instruction by private postsecondary educational institutions, but does not imply any endorsement or recommendation by the State or by the Bureau.  Institutional approval must be renewed every five years and is subject to continuing review.  Approved courses:  

 

MASSAGE THERAPY 500 CLOCK HOURS  

MASSAGE THERAPY COURSE 720 CLOCK HOURS  

APPLIED KINESIOLOGY CLASS 720 CLOCK HOURS  

COSMETOLOGY – 1600 CLOCK HOURS

COSMETOLOGY CROSS-OVER COURSE FOR BARBER- 300 CLOCK HOURS

BARBERING 1500 CLOCK HOURS

BARBER CROSS-OVER COURSE FOR COSMETOLOGIST-200 CLOCK HOURS

SKIN CARE – 600 CLOCK HOURS  

NAIL CARE – 600 CLOCK HOURS 

The following state Bureau, Board and Council set minimum standards for our programs in accordance with Education Code Section 94316.12:  

BUREAU FOR PRIVATE POSTSECONDARY EDUCATION (BPPE) School code 44298610  

BOARD OF BARBERING AND COSMETOLOGY (BBC) School code 14006  

A student or any member of the public may file a complaint about this institution with the Bureau for Private Postsecondary Education by calling (888) 370-7589 or by completing a complaint form, which can be obtained on the Bureau’s website listed below. Also, any question a student may have regarding this catalog that has not been satisfactorily answered by the institution may be directed to BPPE: California Department of Consumer Affairs, Bureau for Private Postsecondary Education, at P.O. Box 980818, West Sacramento, CA 95798-0818  Website https://www.bppe.ca.gov/            

E-mail: bppe@dca.ca.gov Fax (916) 263-1897  

A student or any member of the public with questions that have not been satisfactorily answered by the school or who would like to file a complaint about this school may contact the California Massage Therapy Council at: One Capitol Mall, Suite 320, Sacramento, CA 95814, www.camtc.org, phone (916) 669-5336, or fax (916) 669-5337. Attendance and/or graduation from a California Massage Therapy Council approved school does not guarantee certification by CAMTC. Applicants for certification shall meet all requirements as listed in California Business and Professions Code sections 4600 et. seq.

Details:

  • A Leave of Absence (LOA) is a temporary interruption in a student’s program of study and refers to a specific time period of non-attendance.
  •  
  • LOA’s are granted a minimum of 14 days but may not exceed 180 days in a calendar year.
  •  
  • Multiple LOA’s may be granted in any 12 month period with a minimum increment of fourteen (14) days.
  •  
  • The student is required to follow the school’s policy in requesting the LOA.
  •  
  • An LOA will not be granted if the school does not have a reasonable expectation that the student will return from the LOA.
  •  
  • Only LOA requests which follow the school policy will be approved.
  •  
  • Victory Career College may not assess the student any additional institutional charges as a result of the LOA.
  •  
  • The school will not assess the student any additional institutional charges, the student’s need may not increase, and the student is not eligible for any additional Federal Student Aid.
  •  
  • The school does not grant an LOA which does not meet the conditions of an approved LOA for Title IV purposes (for example, for academic reasons), the school considers this a withdrawal for Title IV purposes.
  •  
  • LOA has no effect on the “Satisfactory Academic Progress Standard”.
  •  
  • If student was deemed maintaining Satisfactory Academic Progress prior to LOA or withdrawal of training, upon his/her return, the student is deemed in good standing and may continue the program of study from the point of interruption.
  •  
  • Total number of days allowed for a LOA may not exceed 180 days in a 12 month period.
  •  
  • Total number of days taken in the LOA must extent must extend the contract period by the same number of days and changes must be initialed by all parties or an addendum must be signed and dated by all parties.
  •  
  • Student’s on approved LOA need to be aware that said LOA may affect financial aid. Therefore, before final consideration is given to grant the requested LOA, a Financial Aid Advisor will meet with the student and provide information regarding the following:
  •  
  • loan obligations
  • possible revisions in his/her aid package
  • deferment options
  • notification to lending institutions
  • deferments may be canceled
  • grace periods exhausted
  • consequences of not returning to Victory Career College at the expiration of the LOA
  • For students receiving Title IV funds, all Guidelines below must be adhered to or the student will be considered withdrawn.
  • A student who has been granted an LOA will be considered withdrawn if he/she does not return to school at the end of the LOA. In said case, the student should be informed that the last day of physical attendance is used for the purpose ofcalculating theReturn of Title IV funds.
  • Should withdrawal result, a student’s grace period for a Title IV loan program might be exhausted.
  • If a student does not return or call from the student’s leave of absence within 72 hours (or three day) of the student’s expected return, the student shall be considered terminated.

Guidelines

A Leave of Absence (LOA)will begranted if the request meets the following:

  1. Submitted to the School in advance unless prevented by *unforeseen circumstances:

*Victory Career College may grant a LOA to a student who did not provide the request prior to the LOA due to unforeseen circumstances, if the institution documents the reason for its decision and collects the request from the student at a later date and in this example, the beginning date of the approved LOA would be determined by the institution to be the first date the student was unable to attend because of the accident.

  1. There must be a reasonable expectation that the student will return from the LOA.
  2. Submitted in writing, signed and dated with reasons for request explained in full.
  3. Victory Career College allows a Leave of Absence for a student that may experience a severe medical, legal or personal issue which makes it difficult for her/him to attend class.
  4. Request must be approved by school official.

A student granted an LOA that meets these criteria is not considered to have withdrawn, and no refund calculation is required at that time.

To request full one hundred eighty (180) day Leave of Absence, complete documentation and certain conditions will be needed to support said request … i.e.: jury duty, military reasons including National Guard requirements, circumstances meeting criteria covered under FMLA (Family & Medical Leave Actof 1993).

 

 

 

 

GED: Los Angeles GED Test Center 1646 S.Olive Street Los Angeles CA 90015 Call 213-765-2573 Must register Tuesday, Wednesday, or Thursday 12 pm to 3 pm. Student will find out if they passed in 15 days.

HEALTH AND SAFETY

 

VCC Drug free and Work Place Policy revised 1.19 

The following Drug-Free School & Workplace Policy is to notify all students and staff that pursuant to the Federal Drug-Free WorkplaceAct of 1988 (PublicLaw 101-690) and (California Drug-Free WorkplaceAct of 1990), VICTORY CAREER COLLEGE prohibits the unlawful manufacture, distribution, dispensing, possession, or use of a controlled substance in the workplace, on school property, or as part of any school activity.

VICTORY CAREER COLLEGE similarly prohibits the unlawful use, possession, and distribution of alcohol in the workplace, on school property, or as part of any school activity, as well as any other unlawful conduct involving alcohol.

VACCINATION POLICY:  We do not have a policy but all students must have their required vaccinations up to date and it is the student’s responsibility to maintain their vaccination schedule. 

STUDENT FINANCIAL ASSISTANCE

View Financial Assistance and catalog 2019

Eligibility of Financial Aid After a Drug Incident

Students will be given written notice advising them that a conviction of illegal drugs, of any offense, during an enrollment period for which the student was receiving Title IV financial aid will result in the loss of eligibility for any Title IV per HEA Sec. 484(r)(1) and 20 U.S.C. 1091(r)(1). Students whose eligibility has been suspended due to a drug conviction may resume eligibility if they successfully pass two (2) unannounced drug tests conducted by a drug rehabilitation program that complies with criteria established under HEA Sec. 484(r)(2) (20 U.S.C. 1091(r)(2).

CODE OF CONDUCT FOR EDUCATIONAL LOANS

 In compliance with the federal law, VC College’s officers, employees, independent contractors and agents shall maintain exemplary standards of professional conduct in all aspects of carrying out his or her responsibilities, including all dealings with any entities involved in any manner in student financial aid, regardless of whether such entities are involved in a government sponsored, subsidized, or regulated activity.

VC College’s officers, employees, individual independent contractors and agents shall not:

Sharing confidential information with a third-party*

Entering into any financial arrangements with any lender

Soliciting or accepting any gift from a lender, guarantor, recruiter, or servicer of education loans. For purposes of this prohibition, the term “gift” means any gratuity, favor, discount, entertainment, hospitality, loan, or other item having a monetary value (Including accepting any loans, staffing or favor).

All and any VC College’s officers, employees, independent contractors or agents pledges to diligently:

Commit to the highest level of educational ethical behavior in campus and outside of campus and refrain from conflict of interest or the perception thereof.

To help students obtain and make the best use of all financial funds and resources available and provide educational and customer services that do not discriminate based on race, religion, color, financial status, sex, ethnic origin, age, veteran status or sexual orientation.

Respect and protect the confidentiality the students records and of the economic circumstances of the student and student’s family. Information will be released only on the written consent of the student and/or student’s family, and all policies and procedures shall protect the student’s right of privacy.

VC College’s officers, employees, individual independent contractors and agents are all principal agents to the same institution therefore sharing records and circumstance of concern is considered confidential.

A third-party* means it may be indirectly involved, a party not employed, nor currently hired in any way by VC College, and VC College has not entered into a contract, deal, or transaction with it to serve clients or administration.  

STUDENT OUTCOMES

2018 Graduation Rate 91.78%

2018 Placement Rate 85.07%

2018 Licensure Rate 95.65%

OTHER CONSUMER INFORMATION

VOTER REGISTRATION:  We encourage all eligible students to be registered and to vote.  For information about how and where to register please contact: www.sos.ca.gov/elections or you can call (800) 345-8683